Work Environment
• Open and trusting
• Internally competitive
• Operationally disciplined
• Creative and entrepreneurial
Innovation
& Learning
• Top-down innovation
• Bottom-up innovation
• Knowledge sharing
• Capturing external ideas
External Orientation
• Customer focus
• Competitor insights
• Business partnerships
• Government and
community relations
Coordination
& Control
• People performance review
• Operational management
• Financial management
• Professional standards
• Risk management
Leadership
• Authoritative leadership
• Consultative leadership
• Supportive leadership
• Challenging leadership
Accountability
• Role clarity
• Performance contracts
• Consequence management
• Personal ownership
Capabilities
• Talent acquisition
• Talent development
• Process based capabilities
• Outsourced expertise
Motivation
• Meaningful values
• Inspirational leaders
• Career opportunities
• Financial incentives
• Rewards and recognition
Direction
• Shared vision
• Strategic clarity
• Employee involvement
+
+
Leadership
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Motivation
+
Coordination
& Control
+
Accountability
+
Capabilities
+
Work
Environment
+
Innovation
& Learning
+
External
Orientation
+
Direction
Leadership
+
Motivation
+
Coordination
& Control
+
Accountability
+
Capabilities
+
Work
Environment
+
Innovation
& Learning
+
External
Orientation
+
Direction
+