Providing a better employee and customer experience with next-gen digital offerings
The opportunity
Kiwibank, the largest New Zealand-owned bank, was founded with a vision to provide New Zealanders with a relevant and credible alternative to offshore-owned banks, and with a strong purpose to make Kiwi (New Zealanders) better off. While Kiwibank ranked highest on customer consideration, the sheer pace of growth meant the business was outgrowing its technology quickly, making it difficult to provide innovative offers to serve customers who showed a preference for digital solutions and more simple experiences.
Kiwibank responded to this challenge with a bold vision for transformation and core banking replacement. It aspired to build a new, modern, flexible tech stack that would help create more consistent, reliable, and simplified experiences for its people and customers. In turn, this would help
it achieve its goal to become the first choice for customers and its offer to be simple, easy, accessible, and tailored. And it would do all this while unlocking growth and significantly improving efficiency.
Key elements for success
—Steve Jurkovich, Chief Executive, Kiwibank
To achieve success, it is essential to establish a recipe tailored to your culture and context. It requires embracing valuable principles while simultaneously considering the pace at which you can effectively operate and increase momentum within your organization.”
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Digital transformation aspirations