Three strategies to leverage CX to get ahead
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Aim high—aspire to bring back the magic of travel
Understand the science and value behind delight and ensure the experience is not focused solely on physical touchpoints
Look forward—understand your customers better
Develop a robust measurement toolkit that is holistic, prioritized, predictive and prescriptive to keep track of customer sentiment and identify the highest ROI interventions
Move fast— implement insights quicker
Make the most of real-time insights by breaking down silos, maintaining crisis- induced agility, and iterating journeys with customers