1Respondents who rate their IT organizations’ average effectiveness score in the top 25% of the sample, based on the assessment of 12 key IT activities that were tested in the survey. n = 158. Overall average n = 567.
²For example designing, building, and incorporating analytics insights for use in business decisions and processes.
Source: McKinsey analysis
Digitizing the core means changing capabilities, not just technology.
Overall average
4
Developing analytics use cases for insight generation
2
Leading transformations across business
Change made
Change not made
Overall average
Implemented digital tools to make information more accessible
21
24
Implemented digital self-serve technology for employees’ and/or business partners’ use
Modified standard operating procedures to include new digital technologies
21
Digital-transformation success rates by structural change made, % of respondents
Did not modify standard operating procedures to include new digital technologies
Did not implement digital self-serve technology for employees’ and/or business partners’ use
Did not implement digital tools to make information more accessible
10
12
12
Change made
Change made
Change not made
Change not made
Digital-transformation success rates by structural change not made, % of respondents