Protecting and supporting employees
Organizations have been using analytics to respond to challenges arising from the pandemic in four critical areas.
Response structure: 5 teams; 18 work streams
Informing strategic and financial decisions
Managing supply chains
Engaging customers
5.
Simulation
01 – 05
Workforce protection
Engagement with local and federal regulators and public-health officials
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Health and government engagement
Staggered work shifts; spread prevention (eg, social distancing); closures
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Facility and
on-site norms
Tiering (eg, all, some, or no work from home); infrastructure setup (eg, VPN, laptops, desktops); broadband availability
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Personnel and contractors
Multichannel communications; confidential reporting mechanisms; source of truth
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2-way communication
Portfolio of policies and actions, including prevention and incident response
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Policy and management
01 – 05
Engagement with local and federal regulators and public-health officials
•
Health and government engagement
Staggered work shifts; spread prevention (eg, social distancing); closures
•
Facility and
on-site norms
Tiering (eg, all, some, or no work from home); infrastructure setup (eg, VPN, laptops, desktops); broadband availability
•
Personnel and contractors
Multichannel communications; confidential reporting mechanisms; source of truth
•
2-way communication
Portfolio of policies and actions, including prevention and incident response
•
Policy and management
Workforce protection
1 of 4
Workforce-sentiment analytics and tailored employee engagement
Workforce-protections management
Remote-workforce optimization
Dynamic workforce-availability planning
Sample use cases
Protecting and supporting employees
Example: Large retail company
Inventory managers can use data from radio-frequency identification tags to respond more quickly to
5.
Simulation
Airline pricing analysts can forecast how many people visiting their websites will book tickets, and then accurately price fares in more than a dozen markets
Time to minimum viable product
~3 weeks
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Analytics solution
Dynamic workforce-management tool
Result
More accurate prediction of workforce availability and institution of contingency measures
2 of 4
Time to minimum viable product
~3 weeks
Result
Insight into potential impact of rapidly shifting commodity prices and inflation rates on collective cash flow in minutes (formerly in weeks)
Analytics solution
Global finance tool for end-to-end cash-flow forecasting and analysis
Example: Global mining company
COVID-19 scenario modeling
Operational transparency
Scenario planning for cash flow and market demand
Real-estate footprint optimization
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Sample use cases
Informing strategic and financial decisions
3 of 4
Time to minimum viable product
~3 weeks
Result
Increased stock targets in first 3 weeks for about 80% of critical products
Analytics solution
Digital tool providing end-to-end visibility of inventory levels and supplier deliveries and forecasting capabilities
Example: Retailer with grocery stores across 15 countries
Scenario planning and forecasting to minimize supply-chain risks
Modeling cost drivers to control supply-chain costs
Optimization of delivery routes
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Sample use cases
Managing supply chains
4 of 4
Time to minimum viable product
~2 weeks
Result
60% reduction in campaign-management time (from months to days) with early test showing 12% increase in profit per customer and 20% higher retention
Analytics solution
Customer-centric analytics framework that granularly segments customers based on value, identifies root cause of potential churn, and enables staff to modify offers across products and functional areas weekly
Example: Energy-utility retailer
Proactive customer contact with personalized messaging
Capacity planning and call-center optimization
Sales optimization
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Sample use cases
Engaging customers
Protecting and supporting employees
Informing strategic and financial decisions
Managing supply chains
Engaging customers